full time
RQ11186 - Jr. Application Support Specialist
Posted by Source Code • Toronto, Ontario, Canada
About the Role
RQ11186 - Jr. Application Support Specialist
1-year 5-month contract (377 business days)
ONSITE 5 days - 222 Jarvis St.
NOTE: Needs excellent communication skills
Must-haves:
- 2+ years of experience in ITIL Service Management
· Incident – Basic triage and assessment with assignment to Tier three
· Queue management – Assignment of tickets
· Change management – Creation and management of Change Requests
· Configuration management – Management of component inventory
- 2+ years of experience in Operational Support
· Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible
· Experience with enterprise Data Analysis / visualization tools like Power BI
Nice-to-have:
- Public sector experience
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