full time
RQ11179 - Int. Application Support Specialist
Posted by Source Code • Toronto, Ontario, Canada
About the Role
RQ11179 - Int. Application Support Specialist
1-year 3+ month contract (322 business days) - possible extension
ONSITE 5 days - 5700 Yonge St Toronto
Security Level: CRJMC
MUST HAVES:
1. Salesforce & SaaS Platform Knowledge
- Experience supporting Salesforce-based applications
- Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
2. Incident & Ticket Management
- Manage ticket queues and SLAs
- Prioritize incidents based on impact/urgency
- Escalate appropriately while ensuring closure quality
- Maintains clear, searchable knowledge base entries
3. Customer Support & Service Orientation
- Proven experience providing end-user support in a SaaS environment
- Strong cust...
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