About the Role
RQ11177 - Sr. Business Analyst
1-year 4-month contract (322 business days) - possible extension
ONSITE 5 days - 56 Wellesly St East, Toronto
Security Level: CRJMC
MUST HAVES:
- Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, and Service Design Playbook.
- Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).
- Demonstrated strong interpersonal, verbal, and written communication, and presentation skills
- Applying re-engineering/lean concepts to promote business improvements through alternative, cost-effective service delivery approaches
- Highly proficient using MS Office products and collaborati...
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