ROV Technical Support Representative

ROV Technical Support Representative page is loaded## ROV Technical Support Representativelocations: Kitchenertime type: Full timeposted on: Posted Yesterdayjob requisition id: JR26_ **Responsibilities****Customer Support & Troubleshooting*** Communicate with customers and dealers via phone, email, chat, and remote desktop tools to provide technical assistance.* Support diagnostics and troubleshooting across mechanical, electrical, and software components—including Tier 3 networking-related issues. Training on Tiers 1, 2 and 3 provided.* Work cross-functionally with technicians, engineers, and production teams to resolve complex support challenges.* Manage support tickets and customer repairs throughout the service lifecycle, ensuring timely resolution and a positive customer experience.* Maintain accurate and detailed case notes in CRM to ensure traceability and trend reporting.**Product Knowledge & Documentation*** Develop in-depth understanding of Deep Trekker and Pipe Trekk...