Rooms Division Manager (RE- ADVERTISED)

The Rooms Division Manager is responsible for overseeing and optimising all aspects of the hotel's room-related operations, ensuring the highest standards of guest service and operational efficiency.

Key Responsibilities:

• Oversee all Front Office and Housekeeping operations, maintaining exemplary guest relations and addressing all complaints, requests, and enquiries professionally.
• Ensure VIP and long-stay guests receive personalised service, including a welcome from the Assistant Manager upon arrival.
• Maintain a visible presence during peak hours, conduct regular room inspections, and ensure adherence to cleanliness and maintenance standards.
• Monitor market trends and competitor activities to maintain a competitive edge, continuously evaluating and refining divisional operating standards and procedures.
• Serve as the Rooms Division representative on the Hotel's Executive Committee and implement all corporate, ...