Job Description
We are seeking an exceptional Rooms Division Manager to lead and elevate all room‑related operations at our luxury resort. This role ensures flawless guest experiences, adherence to LQA standards, and world‑class operational excellence across Front Office, Housekeeping, Guest Relations, and related departments.
Champion outstanding guest relations, ensuring all enquiries, requests, and concerns are handled with exemplary professionalism.Guarantee personalised VIP and long‑stay guest experiences, including personal welcomes and seamless check‑ins.Maintain a highly visible presence during peak service hours, ensuring service delivery aligns with LQA benchmarks, brand standards, and luxury positioning.Conduct regular room and public area inspections, ensuring adherence to cleanliness, maintenance, and brand standards.Keep current with promotions, operational communications, and market trends to antici...