About the Role
**Robotics Technical Support Engineer (Americas)**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
**:**Your responsibilities**:- Monitor the Connected Services Portal and Follow up with Customer.
- Properly escalate unresolved issues to appropriate internal teams (Dispatch, Application Engineer, or Robot Factory) and provide prompt and accurate feedback to customers.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their Robotics systems are fully functional after troubleshooting.
- Document technical knowledge in th...
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