RMA Customer Service Representative

Responsibilities

• Manage tasks given within the specified operation hours.
• Handle all incoming calls, web or e‑mail requests on returns.
• Address and monitor any reported issues.
• Follow up pending requests or receipts until closure.
• Route calls, emails or requests to relevant parties when follow‑up action is required.
• Collate orders in statistical reports, update data and perform maintenance.
• Manage reports related to the customer.

Job Requirements

• Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
• Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
• Good phone & e‑mail communication & interpersonal skills.
• Must be able to handle high volume requests timely and resolve shipment/returns issues....