Retention Specialist

Overview

Job Description: This is a full-time union position scheduled to work 35 hours per week. This is a fully on-site position with no remote or hybrid options, due to funder and role requirements.

Position Summary: The Retention Specialist is an integral part of a mission- and results-driven employment services team responsible for supporting individuals in achieving and sustaining meaningful employment. Reporting to the Regional Site Manager/ Site Manager and/or Assistant Site Manager, this role engages with clients and employers from the offer stage through onboarding and throughout the retention lifecycle, identifying risks to job retention, resolving conflicts, and applying strong problem-solving, negotiation, and patience to support long-term employment success.

Operating in a structured, performance-driven environment, the Retention Specialist is accountable for retention targets and program outcomes, while also serving as a key service integr...