Retention Manager

The Retention Manager – Postpaid will be responsible for reducing churn and improving lifetime value of the postpaid customer base. The role focuses on building proactive retention strategies, identifying at-risk segments using data, and designing targeted interventions across pricing, benefits, customer experience, and communication. The role requires strong analytical ability, cross-functional coordination, and deep understanding of customer behavior. Key Responsibilities 1. Churn Management & Retention Strategy Own churn reduction targets for the postpaid subscriber base. Identify key drivers of churn such as pricing, network perception, service issues, competitive offers, and billing experience. Design retention strategies including save offers, plan migrations, loyalty benefits, and tenure-based rewards. 2. Customer Segmentation & Analytics Develop churn prediction frameworks using customer data signals (usage decline, payment behavior, complaints, ARPU shifts). Identify high-valu...