Retention Manager

The Retention Manager – Postpaid will be responsible for reducing churn and improving lifetime value of the postpaid customer base. The role focuses on building proactive retention strategies, identifying at-risk segments using data, and designing targeted interventions across pricing, benefits, customer experience, and communication.

The role requires strong analytical ability, cross-functional coordination, and deep understanding of customer behavior.

Key Responsibilities

1. Churn Management & Retention Strategy

• Own churn reduction targets for the postpaid subscriber base.
• Identify key drivers of churn such as pricing, network perception, service issues, competitive offers, and billing experience.
• Design retention strategies including save offers, plan migrations, loyalty benefits, and tenure-based rewards.

2. Customer Segmentation & Analytics