Retail Customer Service & Operations Lead

A leading financial services organisation is building its next-generation retail futures trading platform and is seeking an experienced Customer Service & Operations Lead to design and scale a best‑in‑class client support and operations function.

This is a 0-1 leadership opportunity for someone who thrives at the intersection of high‑velocity trading technology and institutional-grade reliability .

The Opportunity

This role goes beyond traditional operations management. You will act as an operations architect and trust builder , responsible for creating a seamless, high-stakes support ecosystem that enables traders to move with speed and confidence in fast-moving markets.

As the senior lead for customer service and operations, you will play a critical role in ensuring that as the platform scales, clients experience fintech agility b...