About the Role
Job Description
- Supervise daily outlet operations and ensure exceptional guest service standards are consistently delivered.
- Lead, motivate, and develop team members to create a positive and high-performing work environment.
- Assist the Outlet Manager in managing restaurant and bar operations efficiently.
- Monitor staff performance, provide coaching, and conduct on-the-job training as required.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Ensure compliance with company service standards, policies, and health & safety regulations.
- Coordinate shift schedules, duty assignments, and meal breaks according to business needs.
- Maintain excellent communication and collaboration with kitchen, bar, and other hotel departments.
- Monitor outlet cleanliness, presentation, stock levels, and equipment maintenance.
- Ensure all food and beverage products are served according ...
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