Full-time

Response Center Analyst 1 Technical Product Support - Lead

Posted by Black Box • bengaluru, karnataka, India

📍 bengaluru, karnataka 🕒 June 19, 2026

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About the Role

Essential Functions:  
Prioritize, classify, and escalate incidents according to standard operating procedures. 
Provide first-level support for both external and internal customers, identifying issues that need attention from Engineering or product teams. 
Interact with team members, management, internal departments, and business partners to maintain workflows, 
escalate, and resolve customer service requests. 
Deliver first-level customer service via chat, phone, and ticketing system for various product lines. 
Perform additional duties as assigned by management. 
Experience Requirements:  
2+ years of technical support experience with call center exposure, preferably in a product company or managed service provider setting. 
1-2 years of team-lead experience 
Product support experience in one or more of the following areas: Copper Cabling Fiber Cabling KVM Switches Video Multimedi...
                

Job Details

Location bengaluru, karnataka
Job Type Full-time
Category Other-General
Posted June 19, 2026
Deadline July 29, 2026

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