Resort Operations Manager

Location: El Nido, Palawan

Duties and Responsibilities:

1. Supervise day-to-day operations within the resort—including housekeeping, food and beverage, maintenance, and front office.

2. Consistently uphold and enforce Standard Operating Procedures (SOPs), coordination protocols, and brand quality standards.

3. Handles guest complaints promptly and professionally; solicits feedback and comments.

4. Monitors, analyze, and control all labor and inventory costs. This includes preparing the appropriate monthly reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.

5. Ensure all staff are well-trained and confident in the details of each services and products, fostering excellent guest service and strong product knowledge.

6. Develop and implement strategic plans to improve the hotel's financial performance, guest satisfaction, and operation...