Resort Host

Resort Host assists the Assistant Front Office Manager or Front Office Manager in all Front Office activities and handles guests’ requests promptly and professionally.

Responsibilities

• Connects with the guests on personal level while answering calls.
• Handles guests’ requests and complaints personally and takes ownership in making their stay with us exciting and memorable.
• Masters the guests’ details, room status and reservation status in order to perform smooth check-in or check-out.
• Practices suggestive selling techniques to sell rooms and to promote other services in the hotel.
• Performs cashiering task diligently and efficiently.

Requirements

• 1 or 2 years of experience in frontline or related guest-facing role.
• Pleasant personality.
• Good interpersonal skills and team-oriented.
• Able to read and communicate in English.
• Willing to work on shift ro...