About the Role
Job Description
Resident User Support focuses on assisting end users with resident-facing features of the product. This is a higher-volume, more streamlined support role.
Key Responsibilities
Handle resident support inquiries via phone and digital channels.
Assist users with basic product questions and issues.
Escalate unresolved issues as needed.
Handle Spanish-language calls routed from the US and other regions.
Follow defined support workflows and documentation standards.
Requirements
Requirements
Good English skills required initially.
Stron...
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