Resident Support Services Agent

Description

Job Responsibilities

The Resident Support Services Agent will provide residents, boards of directors and vendors with information in response to inquiries, concerns and requests about products and services. In addition, the Resident Support Services Agent will resolve complaints, errors, account questions, billing, and other queries.

Salary Range:

$45,000.00-$48,000.00 

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Professionally handle incoming requests from residents, board members, and vendors and ensure that issues are resolved both promptly and thoroughly.
• Collaborate directly with Community Managers, internal departments and Customer Care Center to ensure timely reso...