Resident Services & Concierge

Overview

• Deliver personalized, attentive service to residents, tailoring interactions to meet individual needs and preferences.
• Greet all residents, visitors, and prospective tenants warmly upon arrival; provide information and assistance as needed.
• Offer concierge-style support including directions, local recommendations, and service referrals that enhance residents’ lifestyles.
• Anticipate resident needs and proactively address inquiries or concerns, ensuring prompt follow-up and resolution.
• Communicate regularly with residents to keep them informed on building updates, community events, and changes that may impact their living experience.
• Coordinate resident move-in and move-out logistics to ensure a seamless, stress-free experience.
• Conduct daily property inspections to uphold Story Brand quality and appearance standards.
• Collaborate with the maintenance team to ensure work orders are complet...