Full-time
Resident Liaison Officer
Posted by ITS Property Maintenance • Epping Forest, England, United-Kingdom
About the Role
Resident Liaison Officer (RLO)
£33,000 - £40,000 per annum, permanent role based in Epping, Essex.
Key Responsibilities
- Act as the primary point of contact for residents during kitchen and bathroom refurbishment works.
- Provide clear communication on programmes, access arrangements and timescales.
- Carry out pre‑works visits, resident briefings and home consultations.
- Support access arrangements for subcontractors and site teams.
- Manage resident queries, concerns and complaints professionally.
- Work with vulnerable residents to ensure needs are identified and supported.
- Liaise closely with the Site Manager,
Ready to Apply?
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