Resident Engineer

The Resident Engineer provides on-site End-User Services (EUS) support to ensure stable, secure, and efficient IT operations within the Nestlé environment. The role focuses on hands-on desktop support, asset lifecycle management, and adherence to Nestlé IT standards, security policies, and SLA commitments.

Key Responsibilities

End-User & Desktop Support

• Provide on-site Level 1 / Level 2 support for end-user devices including laptops, desktops, monitors, printers, mobile devices, and peripherals
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues in accordance with agreed SLAs
• Support Windows OS, Microsoft 365, standard Nestlé-approved applications, and endpoint security tools
• Log, update, and resolve incidents and service requests via the designated ITSM tool
• Prioritise and manage tickets according to severity, impact, and urgency
• Escalate unresolved issues to regional or ...