Reservations Agent

Scope of Work

: · Run daily reports for Reservation department, operational departments, Sales & Marketing.
· Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.)
and other reservation related duties as assigned.
· Assist in all allocation of rooms.
· Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.
· Monitor and update internet reservation system in coordinate with respected hosts.
· Assist in the management of the guest history and profile system.
· Ensure all reservations daily are completed with necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
· Ensure that the statistic information is all entered and updated in the computer, such as travel agent, commerc...