About the Role
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
**What will I be doing?**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
+ Convert, quickly, inquiries into contracted business
+ Respond, positively, to sales inquiries to develop future sales leads
+ Identify sales leads, as appropriate
+ Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
+ Provide prompt and efficient service while maintaining the hotels brand standards...
**What will I be doing?**
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
+ Convert, quickly, inquiries into contracted business
+ Respond, positively, to sales inquiries to develop future sales leads
+ Identify sales leads, as appropriate
+ Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
+ Provide prompt and efficient service while maintaining the hotels brand standards...
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