Reservations Agent

Overview:

As a Reservations Agent at The Killarney Park Hotel, you will be responsible for managing guest reservations, ensuring smooth booking processes, and providing guests with excellent service from the moment they make contact. This role involves high attention to detail, efficient communication, and the ability to offer personalized assistance to meet guest needs and preferences.

About The Role

Key Responsibilities:

• Handle incoming reservation inquiries by phone, email, and online channels, responding promptly and professionally to provide an exceptional booking experience.
• Process bookings, modifications, and cancellations accurately in the hotel's reservations system, ensuring all details are recorded correctly and confirming details with guests as needed.
• Offer information about room rates, availability, packages, and special promotions to maximize booking opportuni...