About the Role
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- Supervise the hotel's reservation system, ensuring its proper operation.
- Ensure accuracy in the entry and management of reservation data.
- Analyze occupancy and rate trends to maximize revenue.
- Implement pricing strategies and promotions to increase occupancy.
- Provide exceptional customer service by managing reservation-related inquiries and issues.
- Train the team in customer service techniques and reservation handling.
- Work closely with the sales, marketing, and front desk departments to ensure smooth communication.
- Coordinate with the sales team to manage groups and special events.
- Prepare reports on ...
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