About the Role
Job Description
Reservation Responsibilities
- Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
- Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
- Determine guest needs and quote the appropriate room and rate as per requirements
- Input booking information into the Reservation System
- Process amendments to reservations such as extensions, early departures, etc.
- Arrange accommodation, visas and activities for leisure, c...
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