Reservation Agent

Job Description

Reservation Agent (Job Number: HOT0C9HR)

Work Locations

DoubleTree by Hilton Melaka
23 Jalan Melaka Raya
Melaka, TBD

Responsibilities

• Complete Hilton University courses and pass the tests.
• Be familiar with hotel product knowledge and activities.
• Maximize room sales and revenue for the hotel, prioritizing up‑selling.
• Check daily all new reservations, cancel or change reservations, and ensure information passed to relative departments is correct.
• Check arrival guests or groups of 3‑5 daily, ensuring the guest information, requirements, and price information is correct.
• Perform secretarial duties including preparing correspondence, maintaining files, sending faxes, e‑mail, etc.
• Always maintain a sales attitude, not losing any sales opportunity.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
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