Research Expert

• Assisting customers telephonically or non-telephonically with service and support issues.      

• Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products

• Recommend products or features that may benefit the customer.

• Escalate any system issues after thorough troubleshooting

• Has no supervisory responsibilities

Job Qualifications:

• Bachelor's degree holder in any field or completed at least 2 years level in college (no back subjects/incomplete units)

• At least 2-3 years of inbound customer support experience in a BPO or similar setting, with a minimum of 1.5 years tenure per work experience 

• Technical, Sales, Finance, or Legal background is a plus

• Excellent verbal and written communication skills