About the Role
The Research Expert provides new and existing customers with the best possible service in relation to creating searches, alerts/tracks, service requests, document delivery and product usability including ticket escalations. You are expected to provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.
Accountabilities:
Assisting customers telephonically or non-telephonically with service and support issues.
Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
Recommend products or features that may benefit the customer.
Escalate any system issues after thorough troubleshooting
Has no supervisory responsibilities
Qualifications:
Bachelor's degree holder or Comp...
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