Full time

Representative, Customer Service and Support

Posted by APL Logistics • Ho Chi Minh City, Ho Chi Minh City, Vietnam

📍 Ho Chi Minh City, Ho Chi Minh City 🕒 March 01, 2026

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About the Role

This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor / team lead to onboard customer service representatives. 
Execute established processes and audit measures to support and meet customers’ requirements at agreed level. 
Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing. 
Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team...
                

Job Details

Location Ho Chi Minh City, Ho Chi Minh City
Job Type Full time
Category Information and Record Clerks
Posted March 01, 2026
Deadline April 10, 2026

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