Reports and Data Analyst

Position Overview:
The position will be responsible for translating business needs into reporting requirements, and interfacing with project staff to ensure successful delivery of operational and client reporting. The position will directly support the implementation and improvement of BPM best practices for call center and operational functions in actual projects. He/she will provide analysis and interpretation of business data, ultimately resulting in independently developed assessments and recommendations. This position will implement best practices and tools for data analysis through collaboration with the Standardized Operations and Analytics organization. The analyst will ensure a positive end-consumer experience for all delivered reports and operate in a collaborative environment interacting with process owners as well as application/BI developers and IT staff.

Job Responsibilities:
-Develop expert knowledge of daily operations and collaborate with project staff to...