About the Role
About the Role:
Strategic Leadership: Define and implement the global renewals strategy, including segmentation, engagement playbooks, and churn mitigation frameworks.
Process Architecture: Design, optimize, and document the end-to-end renewal workflow within Salesforce, reducing friction for the Renewals Managers. Identify bottlenecks and automate manual tasks to improve team efficiency.
Forecasting & Reporting: Lead the weekly, monthly, and quarterly renewal forecasting process. Provide executive-level visibility into churn risks, upsell opportunities, and renewal health.
Cross-Functional Partnership: Act as the primary liaison between Finance (for bookings/commissions) and Sales/CS leadership to ensure seamless handoffs.
Tech Stack Ownership: Manage and optimize the renewal-specific tech stack. Evaluate and implement new tools to automate manual...
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