Renewal Coordinator

Responsibilities

• Monitor upcoming renewals and proactively follow-up with clients.
• Prepare and deliver renewal quotes and agreements in a timely manner.
• Coordinate with the renewal manager, software engineers, and account management to ensure a smooth renewal process from end to end.
• Track and manage the renewal pipeline using CRM tools (HubSpot).
• Address customer questions or concerns regarding renewal terms, pricing, and service levels.
• Work directly with the Renewal Manager to proactively identify risks to renewal.
• Maintain accurate records of renewal status and performance metrics.
• Implement renewal groups once an agreement is reached.
• Improve and streamline the renewal process based on client and team feedback.

Experience

• Associate’s or bachelor’s degree in Business, Communications, or a related field.
• 1–3 years of experience in client ser...