Full-time

Remote Technical Support Team Lead - Coaching & Performance

Posted by Resolv Global • xalapa, xalapa, Mexico

📍 xalapa, xalapa 🕒 June 19, 2026

About the Role

Resolv Global is looking for an experienced Technical Support Team Lead in Xalapa-Enríquez, Veracruz. This remote position involves overseeing a team of Tier 1 Technical Support Agents that assist customers across North America.

The ideal candidate should have a strong background in technical troubleshooting and team leadership, focusing on coaching and accountability to ensure high service levels.

Competitive compensation at USD $6.50 per hour, paid weekly. Background in remote support is essential.

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