Remote Technical Support Representative

Position Overview

MCI is a tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud‑based solutions across multiple industries. We operate contact centers worldwide, delivering scalable and cost‑effective support to clients in healthcare, retail, government, and technology.

We are hiring Remote Technical Support Representatives who will provide technical assistance and troubleshooting for a variety of clients across industries. Candidates will respond to inbound requests via phone, chat, or email, resolve hardware, software, and connectivity issues, and guide users through step‑by‑step solutions.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through step‑by‑step solutions and escalations when necessary.
• Document all custome...