Full-time

Remote Service Desk Analyst II — IT Support & Mentorship

Posted by Link-Worldwide • monterrey, nuevo león, Mexico

📍 monterrey, nuevo león 🕒 June 19, 2026

About the Role

Link-Worldwide is seeking a detail-oriented Service Desk Level 2 Analyst to join their award-winning team. This remote position involves advanced technical support, mentoring Level1 analysts, and collaborating to resolve IT issues efficiently.

The ideal candidate will have 2-4 years of relevant experience, strong customer service skills, and advanced English proficiency. A comprehensive benefits package includes various bonuses, medical coverage, and support for remote work needs.

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