Full-time

Remote Manager, Global Technical Support & Customer Experience

Posted by Twilio • remote, colombia, Colombia

📍 remote, colombia 🕒 May 29, 2026

About the Role

Twilio is seeking a Manager for Technical Support to lead their Global Customer Support teams in Colombia. This role involves ensuring customer satisfaction, mentoring Team Leads, and improving support processes for operational excellence.

The ideal candidate will have over 7 years of management experience in a customer-facing technical support environment and a proven ability to enhance team performance and drive customer success.

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