Remote Level II IT Help Desk Support Technicians

Summary

We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and various vendor-specific applications and hardware.

Duties & Responsibilities

• Act as the go-to resource for Windows desktop support issues
• Provide daily technical assistance to end-users
• Support the configuration and maintenance of Windows Servers
• Monitor alerts and respond in line with operational procedures
• Manage escalated service desk requests that require advanced troubleshooting
• Assist with onboarding of new employees (accounts, permissions, and setup)
• Deliver support for LAN/WAN environments
• Handle installation...