Full-time
Remote IT Support Analyst (Level III)
Posted by Aderen • Las Rozas de Madrid, Comunidad de Madrid, Spain
About the Role
Aderen People
Remote IT Support Analyst (Level III)
Freelance Full time
We are looking for an IT Support Analyst (Level III). You will work in the Spain Hub Support.
Key Responsibilities
- Provide expert-level technical support for complex IT incidents.
- Act as the final escalation point for Level I and II teams.
- Ensure service excellence in a hybrid remote environment.
- Resolve advanced infrastructure, application, and network issues.
- Perform root cause analysis and documentation.
- Lead incident response during critical outages.
- Coordinate with engineering teams and vendors.
- Mentor junior analysts.
Experience, Technical & Soft Skills
- Minimum 5 years in technical support or systems administration.
- Strong Windows, macOS, and enterprise platform knowledge.
- Experience with ServiceNow, Jira, or similar tools.
- ...
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