Remote IT Help Desk Support (MSP)

Summary
Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore /Remote IT Helpdesk Support Level II Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.

Duties & Responsibilities

• Point person with Windows Desktop related issues
• End-User assistance
• Assist with Windows Servers
• Monitor alert systems and take appropriate action as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding
• Network support
• LAN/WAN Maintenance Support
• Network Hardware Support and Installation
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