Remote German speaking Travel Agent in Athens, Greece!

Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry.

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements:

High School Diploma or Higher;
Native/Fluent German;
Good level of English, C1;
Good Problem-Solving Skills;
Strong troubleshooting skills

Benefits

Possibility of re...