Full-time

Remote First‑Line Service Desk Analyst

Posted by SoftwareOne Deutschland GmbH • xico, veracruz, Mexico

📍 xico, veracruz 🕒 July 02, 2026

About the Role

SoftwareOne Deutschland GmbH in Xico, Veracruz, is seeking a Service Desk Analyst to join their team. You will provide first-level technical support to users and ensure a timely resolution of incidents within a Managed Operations model.

The role requires a Technical or Technologist degree, experience in remote technical support, and proficiency in ITSM tools. Benefits include comprehensive health programs, continuous learning, and flexible work models.

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