Full-time

Remote Escalation Lead - AI-Driven Customer Success

Posted by Smartcat • Madrid, Comunidad de Madrid, Spain

📍 Madrid, Comunidad de Madrid 🕒 March 01, 2026

About the Role

A leading AI-powered platform company is seeking a Customer Escalation Manager to oversee high-priority customer escalations while ensuring exceptional support. The ideal candidate will have over 5 years of experience in customer escalation management, superb communication skills, and a strong ability to handle complex situations. This role is fully remote, allowing you to work in a dynamic environment focused on innovation and high performance.
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