Full-time
Remote CX Ops Analyst: Global Forecasting & Scheduling
Posted by Palmetto Solar, LLC • Pasig, Metro Manila, Philippines
About the Role
A clean tech company is seeking a Customer Experience Operations Analyst to support its global team in the Philippines. The role involves forecasting, scheduling, and performance reporting to enhance customer service across phone, chat, and email channels. The ideal candidate should have 2-4 years of experience in workforce management and strong analytical skills, along with proficiency in relevant tools. This position aims for efficient workforce planning and collaboration across teams, ensuring service level targets are met.
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