Remote Customer Service Agent

Join to apply for the Remote Customer Service Agent role at MCI .

Position Overview

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across industries such as healthcare, retail, government, and technology. Our contact centers support both on‑site and remote agents and use advanced technology to enhance customer journeys, drive scalability, and reduce costs.

To Apply

To be considered you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Ac...