Remote Customer Experience Associate

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Job Title:
Remote Customer Experience Associate

Company:
Ascenturi

Location:
Remote – Work From Home

Schedule:
U.S. Time Zones

Employment Type:
Full-Time, Permanent

Summary

Ascenturi is hiring a
Customer Experience Associate
to enhance the end-to-end candidate journey during licensing and certification onboarding.

This role emphasizes proactive communication, responsiveness, and process optimization.

Key Responsibilities

• Ensure a smooth onboarding and licensing experience
• Provide consistent updates and progress tracking
• Identify process gaps and recommend improvements
• Maintain accurate digital records
• Deliver timely follow-ups to prevent delays

Qualifications

• Experience in customer experience, C...