Remote Customer Concierge for Boxbrownie.com

We're seeking a remote Customer Concierge to join our expanding team.
A fast-paced environment, where no two days are the same - bring your experience into a role with lots of excitement!
**The Role**:
- Facilitate informative webinars and engage in video calls with clients to guide them in maximizing the benefits of our services, with the aim of ensuring a seamless and rewarding user experience.
- Responsively address client inquiries and concerns, always maintaining a high level of professionalism.
- Proficiently manage and resolve client escalations and complex issues, demonstrating a proactive approach to finding solutions and ensuring customer satisfaction.
- Adopt a personalized, non-scripted approach in all client interactions. Listen actively to client needs, offer expert advice, and craft customized solutions that align with each client's unique requirements.
- Stay up-to-date on all product information, tech changes, and customer preferences through ongoi...