Remote Care Supervisor

The Opportunity

This position works out of our Alajuela, location in the CRM division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

As the Supervisor, Remote Care, you’ll have the chance to provide leadership to Technical Support agents who provide technical guidance and troubleshooting support on the use of Merlin.net remote care products to the medical community, patients, and various internal departments within the company. This supervisory position must assure timely response and closed loop follow-up to clinicians, patients and company representatives by phone and/or email. Maintains staff and equipment to assure appropriate technical capabilities and monitor interactions to insure a high degree of quality, efficiency and effectiveness.

What You’ll Do