Remote Call Center Representative

Remote Call Center Representative – MCI, a leading business services company that delivers customer experience and outsourcing solutions across multiple industries. We’re looking for enthusiastic professionals to support inbound and outbound customer service initiatives for a portfolio of well-known clients.

Position Type: Full‑time (Remote). Candidates must have prior call center experience and reside within 80 km of MCI’s office. A high‑speed internet connection and a quiet, appropriate work environment are required.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, po...