Relationship Officer - DBC Balance Builder Retention

Overview

• To achieve monthly KPIs (Save Rate) assigned.
• To maintain standard performance to achieve top save rate and maximum retains without Offer.
• To ensure that all retention efforts and activities are directed to meeting card business goals.
• To ensure assigned card retention monthly targets are achieved.
• To ensure that there are no complaints or errors.
• Top call quality scores and customer service etiquettes to be displayed over the calls.
• 100% adherence to the defined retention ADM.
• Adherence to TAT for all customer requests received.
• Adherence to discipline and punctuality.
• Attending daily team huddles and keeping up to team commitments.
• Monitor personal performance and align strategies to improve retention outcomes.

Knowledge, Skills and Experience

• University Graduate.
• Excellent people management skills.
• 1-2 ...